Questions to ask your Auto Body Shop

When choosing a body shop, "you don't go in with your pocketbook open," Dimeglio explains. "You go in smart," and ask some key questions. Does the shop provide a written warranty? And if so, for how long? What does the warranty cover?

 

A one-year warranty is a minimum,

Dimeglio says. His shop offers a two-year warranty for body work and a three-year warranty for complete paint jobs. Some shops offer lifetime warranties as a selling point, but that isn't realistic, he says.

"Most of the stipulations and conditions those warranties require are more restrictive than the majority of people can adhere to," he says. "So basically, the warranty becomes useless."

Another key question is whether the shop carries fire and theft insurance. You want to be sure you're covered if your car is destroyed, stolen or burglarized. Don't forget to ask how long the shop has been in business. Make sure it has a business license.

You will also want to know about the materials the shop intends to use. Are new, used or aftermarket body parts going to be used? New parts are obviously the best and used parts are fine, though they don't offer the savings people imagine. Depending on the damage to your vehicle, aftermarket parts can save a lot of money and can be just as good as the ones that come from the original manufacturer. If paint work is involved, ask how many coats of paint and clear coat the shop intends to use.